Last Updated: July 10, 2025
Effective Date: July 1st, 2023
Welcome to Sigocontacts.com (the "Site"). Sigo (Hong Kong) Trading Co.,Ltd ("we","us","our"or "Sigocontacts") owns and operates the Site and provides information, products and services through the Site. Both the Site and the services available through the Site as the "Services", the
products including colored contact lens, clear contact lens, accessories and any other eyeglasses items available through the Site as "Products".
Before using any of the Services or purchasing any of the Products, please read these Terms of Service and any other terms, conditions, notices, policies, and agreements referenced and/or available by hyperlinks on the Site (the "Terms") , which contain rules and other guidelines related to your access, use and purchase of the Services and Products. This Terms of Service establishes a legal agreement between you and us. You hereby waive any applicable rights to require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent not prohibited under applicable law. If you do not agree to be bound by these Terms of Service, please do not access our Site or make any purchases through the Site.
We will use the Account Information and any additional information we may collect or obtain in connection with your use of our Site in accordance with our Privacy Policy. By accessing and/or using the Site and associated sites, you agree to be bound by these Terms, as updated by us from time to time. So your access to and use of the Services and purchase of the Products may be unauthorized if you do not agree to be bound by these Terms.
We only permit individuals who are of legal age in their jurisdiction that can form legally binding contract with us to use the Services. If you are non-adults, you shall obtain parental consent, or be supervised by a parent or legal guardian who is responsible for your use of our Services and compliance with these Terms.
We agree to you accessing the Site and accessing or downloading content from the Site in accordance with these Terms. You may use the Site and content solely for your own lawful and personal purposes. You may not use the Site or content for commercial purposes unless this is permitted under the separate terms referenced in Section 9 (Unacceptable Activity) below. You agree to comply with all rules, laws and regulations relating to your use of the Site and content, and all directions or instructions we notify you of from time to time regarding your access to and use of the Site and any content (including any notice provided via the Site). You warrant that all information and data that you provide to us through the Site is true, accurate, complete and up-to-date.
Without creating a user account ("Account"), you can visit and browse most of the Services. However, other features may require you to create an account, which enhances your experience by enabling personalized features such as order tracking, favorite savings, and prescription management.
By requesting an Account, you warrant to us that you are a natural person who is over the age of 18 years or who has parental or guardian approval to use the Site. We have the sole right to determine your eligibility to register an Account and may reject, or require that you change, any user name, password or other information that you provide to us in registering the Account. Upon creating an Account, you will be asked to provide your email address and create a unique password. You are fully responsible for the activities conducted under your Account, you represent and warrant that any information you provide in connection with the creation of the Account is and will remain accurate and complete, and that you will maintain and update such information as needed.
You may not have more than one Account, and your Account is non-transferable. You may update, edit or terminate your Account at any time through the Site. You acknowledge that we may provide access to your Account to any person using your PIN (Personal Identification Number) , password or other secure access measures we issue to You (Access Tool). You are therefore responsible for protecting your Access Tool and must do everything necessary to protect your Access Tool from unauthorized use or disclosure to any other person and we are not responsible for maintaining the security of your Access Tool.
Any action or request made by any user of your Account or Access Tool will be deemed to have been made by you and the instruction will be carried out without further enquiry. You will be responsible for all use of your Account or Access Tool, instructions provided and consequential transactions whether authorized by you or not. We will not be liable for acting on an instruction. You must immediately notify us:
(a) if you are or become aware that there is or has been an unauthorized use of your Account or Access Tool, or any other security breach relating to your Account; and
(b) of any changes to your information provided to us as part of the Account registration process.
We retain the right, however, to take any necessary actions to maintain the security of our Services and Accounts, including but not limited to, Account termination, password changes, or requesting additional verification for transactions. This is to ensure the confidentiality of our Services and prevent further damage.
Sigocontacts is not a medical or vision group or a health care provider. Any consultations provided to you will be provided by licensed optometrist, ophthalmologist, and/or other health care professional appropriately licensed and qualified to provide you health care services. If you experience any pain, symptoms, blurred vision, "seeing floaters" or other maladies of the eye, consult your physician immediately or call 911. The content of the Site, including without limitation any content accessed, sent or made available for use or download through the Site (inclusive of any information transmitted by third parties and/or healthcare providers and eyeglass prescriptions) does not constitute professional medical advice, diagnosis, or treatment by us of any kind. You should always seek the advice of your qualified healthcare professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. We do not recommend or endorse any specific tests, healthcare providers, physicians, products, treatments, therapeutics, pharmaceuticals, devices, procedures, options or other information that may be included on, accessed through, sent through or made available for use or download through the Site.
At Sigocontacts, when placing an order that requires a prescription, you represent and warrant that the prescription details are valid and accurate as of the order date. You agree to provide us with a copy of your original prescription for verification to ensure that your purchase information exactly matches your ophthalmologist's prescription. It is your responsibility to use the correct type of prescription associated with the product you wish to purchase from us. If the prescription on the delivered product does not match, do not use the product and contact our LiveChat immediately. We are not responsible for problems caused by incorrect prescription information provided by you and by submitting a prescription you are agreeing to this clause.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return&Exchanges. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
By sharing comments, images with comments ("User Review"), you retain the rights to your review. However, you agree to give us a worldwide, non-exclusive license to use, alter, reproduce, distribute, and publicly display this content for a range of purposes, such as showcasing genuine user feedback and product improvement.
You acknowledge that you have the right to share User Review and that User Review does not violate the rights of third parties. We can use your review without payment or re-request. When you share User Review, you also allow other users to access and use it. We may inspect, change or remove User Review that may violate the law or our rules. We are not responsible for how User Review is used under the license you provide. Using our Services means you agree to these Terms.
All trade marks on this Site are owned, or used under licence, by us. Nothing contained on the Site should be construed as us granting you any licence or right to use or reproduce any of these trade marks.
The Content is protected by copyright laws and is owned, or used under licence, by us. You agree not to do any of the following (unless expressly permitted under these Terms or other terms in place with us):
(a) copy, post, publish, transmit, sell or redistribute the content or any portion of it;
(b) modify or create derivative works from the content; or
(c) access, monitor or copy any content using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission.
We feature a variety of content, including designs, images, graphics, text, video clips, and other materials, all of which are the sole property of Sigocontacts or our licensed partners. This content, as well as the arrangement and presentation of the Services, is protected by international copyright laws. Trademarks, service marks, trade names, and the distinctive visual and textual elements of the Services ("Trademarks") are owned by us and may not be used without our explicit written permission.
You are granted a limited license to view the content on the Services for personal and non-commercial use. Any reproduction, distribution, or public display of the content or Trademarks without the prior written consent of Sigocontacts is prohibited. Altering or removing copyright and trademark notices from the content is not permitted. The unauthorized use, reproduction, or distribution of our content or Trademarks is strictly forbidden and would constitute a breach of intellectual property rights, privacy laws, and other relevant legal standards.
We are dedicated to protecting copyright. We will remove content if we believe it infringes on someone's intellectual property rights. We respond to all valid notices and comply with the Digital Millennium Copyright Act of 1998 (DMCA), taking appropriate action, which may include removal of the content or disabling access.
If you believe your copyright has been infringed, please notify us and provide the following details:
(a) evidence that you are the rights holder or their representative;
(b) identification of the copyrighted work and the infringing material;
(c) details sufficient to locate the infringing material on our Services;
(d) your contact information, including name, address, phone number, and email;
(e) a statement that the complained-of use is unauthorized; and
(f) a declaration, under penalty of perjury, that the information in your notice is accurate.
You are granted a license for personal use of the Services under the terms and conditions as set forth in this document. The following activities are explicitly prohibited:
You must not do any act that we would deem to be inappropriate or that is prohibited by any laws applicable to the Site, including:
(a) posting, uploading, emailing, transmitting, distributing, storing, creating or otherwise publishing through the Site any unacceptable content;
(b) breaching the privacy (including uploading private or personal information without an individual's consent) or other of the rights of individuals; and
(c) posting or transmitting to the Site any content which is incorrect, false or misleading.
If we allow you to post any information to the Site, we have the right to take down this information at our sole discretion and without notice.
You represent and warrant that you are buying Products or using Services from the Site for your own personal or household use only, and not for resale or export. You further represent and warrant that all purchases are intended for final delivery to locations within your order address.
This Site may contain links to third party websites (such as to Third Party Providers or to members of Sigocontacts). These links are provided for convenience only and may not remain current or be maintained. These links do not indicate any endorsement or approval by us of the third party websites or the products, services and information provided on such websites. We are not responsible for the content or privacy practices associated with linked websites. You acknowledge and agree that all access to and use of any such third party websites and use of the website's products, services and information is solely at your own risk.
(a) We generally use cookies to make a record of your visits and track usage patterns. The information we may record includes:
(i) your server address;
(ii) your top level domain name;
(iii) the date and time of access to the Site;
(iv) pages accessed and documents downloaded (if any);
(v) the previous website/s visited; and
(vi) the type of browser software in use.
(b) We use this information for various purposes, including:
(i) to manage and improve the Site;
(ii) statistical purposes; and
(iii) to determine whether you have previously used parts of the Site or to identify the pages you have accessed.
(c) You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. If you disable cookies on your browser or device, you may not be able to fully experience all features of the Site.
Our Site enables you to view, access, link to, and use content from third parties ("Third Party") that are not owned or controlled by us. Third Party may be a third party website or service provider. We are not affiliated with and have no control over any Third Party. We do not assume any responsibility for the content, Terms of Service, privacy policies, actions or practices of, any Third Party. Please read the Terms of Service and privacy policy of any Third Party that you interact with before you engage in any such activity.
We do not endorse any advertising, promotions, campaigns, products, services or other materials that are included in any Third Party or that is communicated to you from a Third Party. By using our Site you may be exposed to Third Party that you may consider as inaccurate, offensive, indecent, or objectionable. You always have the choice of deciding whether or not to interact with a Third Party or to view and use Third Party. Your interaction with a Third Party and your use of, and reliance upon, any Third Party is at your sole discretion and risk.
You are solely responsible and liable for your interaction with a Third Party. You agree to waive, and hereby do waive, any legal or equitable rights or remedies you may have against us, and release us from any and all liability, arising from your use of and interaction on any Third Party and from your interaction with any Third Party. If you have any query or complaint regarding a Third Party or any Third Party, you agree to contact the Third Party directly.
OUR SITE, SERVICES, AND ANY CONTENT OR DATA RELATED THERETO ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. WE HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE. NO REPRESENTATIONS OR WARRANTIES ARE MADE HEREUNDER AS TO THE USABILITY, ACCURACY, QUALITY, AVAILABILITY, RELIABILITY, SUITABILITY, COMPLETENESS, TRUTHFULNESS, USEFULNESS, OR EFFECTIVENESS OF ANY SERVICES OR CONTENT, DATA, RESULTS OR OTHER INFORMATION OBTAINED OR GENERATED IN CONNECTION WITH YOUR OR ANY USER’S USE OF THE SITE OR SERVICES. WE DO NOT GUARANTEE THAT OUR SITE WILL BE FREE OF BUGS, SECURITY BREACHES, OR VIRUS ATTACKS. OUR SITE MAY OCCASIONALLY BE UNAVAILABLE FOR ROUTINE MAINTENANCE, UPGRADING, OR OTHER REASONS. YOU AGREE THAT WE WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR ANY THIRD PARTY THAT MAY RESULT FROM TECHNICAL PROBLEMS OF THE INTERNET, SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS. WE DO NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT, PRODUCT, OR SERVICE THAT IS FEATURED OR ADVERTISED ON OUR SITE BY A THIRD PARTY.
WE DO NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT THAT APPEARS IN A USER SUBMISSION, AND DOES NOT MAKE ANY REPRESENTATION OR WARRANTY WITH RESPECT TO, AND DISCLAIMS ALL LIABILITY FOR, ANY SUCH CONTENT.
YOU SPECIFICALLY ACKNOWLEDGE THAT WE SHALL NOT BE RESPONSIBLE FOR THE USER SUBMISSIONS OR CONDUCT (INCLUDING DEFAMATORY, OFFENSIVE, ILLEGAL, OR NEGLIGENT CONDUCT) OF ANY USER AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
YOUR RELIANCE ON, OR USE OF, ANY USER SUBMISSION, OR INTERACTION WITH ANY SITE USER, IS AT YOUR SOLE RISK. IF YOU HAVE A DISPUTE WITH ANY SITE USER IN CONNECTION WITH THE SITE OR ANY USER SUBMISSION, YOU AGREE THAT WE SHALL NOT BE LIABLE FOR ANY CLAIMS OR DAMAGES ARISING OUT OF OR CONNECTED WITH SUCH A DISPUTE. WE RESERVE THE RIGHT, BUT HAVE NO OBLIGATION, TO MONITOR ANY SUCH DISPUTE.
WE DO NOT AND WILL NOT ACCEPT LIABILITY IN CASES WHERE CUSTOMERS PROVIDE US WITH PRESCRIPTIONS NOT SUITED TO THEIR PERSONAL CONDITION OR PRESCRIPTIONS WHICH ARE NO LONGER VALID IN ANY APPLICABLE JURISDICTION. WE ALSO RESERVE THE RIGHT TO NOT ACCEPT PRESCRIPTIONS THAT HAVE BEEN ISSUED MORE THAN TWO YEARS PRIOR TO THEIR SUBMISSION TO THE SITE. WE HIGHLY DISCOURAGE CUSTOMERS FROM USING EYEGLASSES THAT ARE NOT SUITED TO THEIR PRESCRIPTION AND ENCOURAGE YOU TO VISIT YOUR EYE DOCTOR AND OPTOMETRIST PERIODICALLY.
EXCEPT AS EXPRESSLY STATED HEREIN AND IN OUR PRIVACY POLICY, WE DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE SECURITY OF ANY INFORMATION YOU MAY PROVIDE OR ACTIVITIES YOU ENGAGE IN DURING THE COURSE OF YOUR USE OF OUR SITE.
THE SITE MAY INCLUDE A CHAT BOT FUNCTIONALITY INTENDED TO PROVIDE GENERAL FAQ DATA IN A CHAT-LIKE COMMUNICATIVE MANNER. IT IS AGREED AND ACKNOWLEDGED THAT ANY COMMUNICATION OR INFORMATION PROVIDED THROUGH SUCH FUNCTIONALITY IS PROVIDED AS GENERAL ASSISTANCE ONLY AND THAT THESE Terms of Service SHALL PRECEDE AND GOVERN ANY CONFLICTING INFORMATION PROVIDED THROUGH SUCH CHAT-BOT FUNCTIONALITY.
TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW:
(A) Sigocontacts WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF INFORMATION (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY INFORMATION), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES;
(B) WITHOUT LIMITING THE FOREGOING, Sigocontacts WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SITE OR FROM ANY PRODUCTS OR THIRD PARTY MATERIALS, INCLUDING FROM ANY VIRUS THAT MAY BE TRANSMITTED IN CONNECTION THEREWITH;
(C) YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE OR ANY PRODUCTS OR THIRD PARTY MATERIALS IS TO STOP USING THE SITE; AND
(D) THE MAXIMUM AGGREGATE LIABILITY OF Sigocontacts FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (I) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO Sigocontacts TO USE THE SITE, AND (II) TEN U.S. DOLLARS ($10).
ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS DOCUMENT) ARE MADE FOR THE BENEFIT OF BOTH Sigocontacts AND THE AFFILIATED ENTITIES, AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS.
To the fullest extent permitted under applicable law, you agree to defend, indemnify and hold harmless Sigocontacts and the Affiliated Entities, and their respective successors and assigns, from and against all claims, liabilities, damages, judgments, awards, losses, costs, expenses and fees (including attorneys' fees) arising out of or relating to (a) your use of, or activities in connection with, the Site; and (b) any violation or alleged violation of this Terms of Service by you or your authorized users, or (c) in connection with your use of, or inability to use, our Site or your purchases or placement or transmission of any message or information on our Site by you or your authorized users or your violation of law or the rights of a third party.
You agree that Sigocontacts may terminate your access to the Site without prior notice and for any reason, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or our Site. Further, you agree that we shall not be liable to you or any third party for any termination of your access to our Site and/or deactivation or deletion of your account. These Terms remain in effect even after your access or account is terminated. You also agree that any violation by you of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to Sigocontacts, for which monetary damages would be inadequate, and you consent to us obtaining any injunctive or equitable relief that Sigocontacts deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies we may have at law or in equity.
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
We will not be liable for a failure in the performance of obligations under these Terms by reason of strikes, riots, fire, explosions, acts of God, epidemics or pandemics, war, governmental action or direction, telecommunications or internet outages or any other cause which is beyond our reasonable control.
The Site may be accessed throughout the United States of America and overseas. We make no representations that the content or the Site complies with the laws of any country or region outside the U.S.. If you access the Site from outside the U.S., you do so at your own risk and are responsible for complying with the laws in the place where you access the Site.
This Terms of Service does not create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Sigocontacts. If any term herein is found to be unenforceable for any reason, that term will be considered separable from this Terms of Service and will not affect the enforceability of any other term.
You may not assign, transfer or sublicense any of your rights or obligations under this Agreement. We may assign, transfer or sublicense any or all of our rights or obligations under this Terms of Service without restriction. Neither party's waiver of any breach under this Terms of Service will be considered a waiver of any earlier or later breach.
Any headings in this Terms of Service are for convenience only. The term "including" and its variations will be interpreted as if followed by the phrase "without limitation". This Terms of Service, including any incorporated terms, is the entire agreement between you and Sigocontacts relating to its subject matter, and supersedes any earlier or contemporaneous agreements or understandings between you and Sigocontacts relating to that subject matter. Notices to you may be made by posting to the Site or by e-mail, or by regular mail. Sigocontacts will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.
It is our desire and pleasure to hear from our customers and welcome your comments regarding our Services, Products, including our Site. We request that you be specific in your comments on our Services and Products. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (collectively as "Feedback"), the Feedback shall be deemed, and shall remain, our property. None of the Feedback shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Feedback. Without limiting the foregoing, you agree that we shall exclusively own and hereby assign to us without compensation or further obligation all now known or hereafter existing rights to the Feedback of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Feedback, including the right to publish on our Site or elsewhere and to use the Feedback, including any suggestions, ideas, etc. contained herein.
We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Sigocontacts reserves the right, in its sole discretion, to terminate your access to all or part of our Site, with or without cause, and with or without notice. We reserves the right to modify these Terms and the prices of our products at any time, effective upon posting. Any use of our Site after such changes will be deemed an acceptance of those changes. You agree to review the Terms each time you access our Site by referring to the "Effective Date" or "Last Updated" at the top or bottom of the Terms of Service, so that you may be aware of any changes to these Terms. These Terms constitute the entire agreement between Sigocontacts and you pertaining to the subject matter hereof. In its sole discretion, we may from time-to-time revise these Terms by updating this posting. You should, therefore, periodically visit this page to review the current Terms so you are aware of any such revisions to which you are bound. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages within our Site. If you have any questions regarding our Terms of Service, please contact us via email at service@sigocontacts.com or LiveChat.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.